Case Study: Call Center

Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the goal of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...
Case Study: Credit Union

Case Study: Credit Union

Today’s case study explains how TimeSimplicity can help a typical small credit union maintain quality customer service while controlling operating expenses through automated credit union employee scheduling. Even though an increasing number of routine banking...
Case Study: Credit Union

Case Study: Grocery Store

Today’s case study describes how the owner of a small grocery chain (four stores) saw the investment in Workforce Management Suite pay off in some unexpected ways. Grocery employee scheduling is a balancing act. Schedule too few employees and the long lines that...
Case Study: Credit Union

Case Study: Alliance Business Solutions

Alliance Business Solutions is a leading nationwide provider of business insurance, health insurance, employee benefit packages, HR, and payroll services. Their customers are business owners who wear multiple hats and work long hours to make certain that customers are...
Case Study: Credit Union

Case Study: Residential Care Facility

Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from continual employee scheduling confusion that had...
Case Study: Credit Union

Case Study: Chinese Buffet

Today’s post is a case study of a Chinese buffet restaurant chain that increased profitability with TimeWorksTouch schedule enforcement. The eight location restaurant chain’s margins were diminishing due to rising food costs, so the owner was...